Persons Served-Grievance and Appeal Procedure

This webpage gives information about the Grievance and Appeal Procedure
and access to an Online Grievance Form.
 
 
 Career Opportunity Development
Grievance and Appeal Procedure
 

Policy Statement:

CODI's Grievance and Appeal Procedure establishes a method of addressing grievances that cannot be informally resolved between consumer and staff. 

What is a Grievance?

A grievance is a formal expression regarding an issue consumers think may be unfair, unsafe, or abusive.  Filing a grievance means formally reporting or putting in writing anything consumer has experienced or witnessed that consumer believes is unfair, unsafe, or abusive. Consumer has the right to file a grievance at any time without fear of retaliation.  Submitting a grievance authorizes CODI staff to review relevant files and records related to grievance and to discuss subject of grievance.

Prior to Filing Grievance

We strongly encourage consumers to discuss concerns with staff before filing a formal grievance. If a mutually agreed upon decision is not met through this discussion, the next step is for you to speak with the person who supervises the program where you work, reside, or receive services. Staff shall talk with consumer regarding concerns and try to reach a mutually agreed upon resolution through this informal discussion   process.

What happens if concern is not resolved to consumer satisfaction?

Procedure: If concern is not resolved to consumer satisfaction and consumer wishes to pursue further, the following procedures shall be followed:

 

  1. Complete Grievance form online at njcodi.org or request grievance form from any CODI staff member. Upon completion submit grievance to Human Rights Committee (HRC) Chair at 901 Atlantic Avenue in Egg Harbor City, NJ 08215.  Consumer grievance shall initially be reviewed within 24 hours of receipt of grievance.  Investigation shall be completed within ten (10) days of receipt.  Within five (5) days of completion of investigation, HRC Chair shall notify President/CEO and legal guardian or consumer if they are their own guardian, and appropriate supervisory staff of findings.

Internal Appeal Procedure

If a mutually agreed upon resolution is not met, consumer can appeal decision by notifying President/CEO. Appeal must be submitted in writing within five (5) business days of receipt. President/CEO or designee shall provide a response to consumer within five (5) days of receipt of written appeal. This is the final level of the internal grievance process.

 

External Appeal Procedure

Consumers are strongly encouraged to use CODI grievance procedure and may also access the external resources listed below:

 

CODI is committed to consistently providing services to consumer while attempting to resolve grievance.

 
While we strongly encourage use of the CODI Grievance Procedure, they are not meant to limit access to external resources listed below:
 

In New Jersey, Call 2-1-1 for Help and Hot Lines                 website:  http://www.nj211.org/


Community Health Law Project …………………………………………………  (856) 858-9500
1701 New Rd      
Northfield, NJ 08225                                                                    

Click for their website: http://www.chlp.org/  


Adult Protective Services…………………….… (609) 645-7700  ext 4348  or  (888) 426-9243
101 Shore Rd, Room 210                                                               
Northfield, NJ 08225

Click Here for their website


 Disability Rights NJ………………………….… ………… (609) 292-9742  or  (800) 922-7233
210 S Broad St, 3rd Floor                                                      
Trenton, NJ 08608

Click Here for their website


Atlantic County Mental Health Administrator ………………….… (609) 645-7700   ext 4307
Attn: Sally Williams,                                                          email: Williams_Sally@aclink.org
101 S Shore Rd
Northfield, NJ 08225        


New Jersey Division of Mental Health & Addiction Services .......………… (866) 202-HELP                                                                                                                                            or -  (866) 202-4357
Mental Health Advocacy, Justice Hughes Complex       
25 Market St                                                                    email: njmentalhealthcares@mhanj.org
Trenton, NJ 08625                                                                                

 Click HERE for their website


NJ Division of Mental Health & Addiction Services (DMHAS) Recovery Advocate

Ombudsperson Margaret Molnar ………………………………..………...…… (609) 777-0717 

Click HERE for their website


NJ Division of Youth and Family Services (DYFS) ……... ...877-NJ-ABUSE   (877) 652-2873  

Child Protection Services                                                     DYFS Action Line (800) 331-3937

Click HERE for their website


NJ Division of Developmental Disabilities (DDD)  .………….....…………… (609) 476-5200
5218 Atlantic Ave, Suite 205       
Mays Landing, NJ 08330                                                          

 Click HERE for their website      


NJ Division of Vocational Rehabilitation……………........ (609) 813-3993  or  (609) 292-5987
2 South Main St
Pleasantville, NJ 08232                                                              

or,  PO Box 398, Trenton, NJ 08625  

Click HERE for their website       


Atlantic County Government …………………...………………..… (609) 485-0052   ext 4809
Attention: Fran Kuhn
1333 Atlantic Ave
Atlantic City, NJ 08401